Shipping policy

Shipping Policy

Thank you for your purchase! Wherever you are, we are committed to providing you with the best shipping service.

1. Order Processing Time

• All orders will be processed within 1–3 business days (excluding weekends and public holidays) after the order confirmation email is received.
• You will receive a separate notification once your order has shipped.
• Please note: Processing times may be extended during peak shopping periods (such as Black Friday, Cyber Monday, or holidays) or due to severe weather conditions.

2. International Shipping (USA and Other Countries/Regions)

We offer international shipping to the USA and select other countries/regions. As we operate warehouses in both Canada and China, delivery times remain consistent regardless of which warehouse the order ships from.
• Shipping to the USA: 7–15 business days (via China Post Express).
• International Shipping: 7–15 business days (delivery time depends on the destination).
• Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT) upon arrival in the destination country. We do not cover these costs; they are the responsibility of the customer.

3. How to Check Order Status?

Once your order ships, you will receive an email notification containing a tracking number to monitor your shipment's status. Please note that tracking information may take up to 48 hours to appear. If you do not receive your order within the estimated delivery timeframe, please email [Your Customer Service Email] with your name and order number, and we will look into it for you.

4. Shipping to P.O. Boxes

Some carriers have restrictions on shipping packages to P.O. Boxes. If you provide a P.O. Box address, your order will automatically be shipped via Canada Post.

5. Incorrect Addresses and Lost Packages

• Address Accuracy: It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delivery issues resulting from an incorrect address provided by the buyer.
• Lost or stolen packages: Once the tracking status indicates "Delivered," we are no longer liable for any subsequent loss or theft (e.g., theft from the doorstep). If a package is lost in transit prior to delivery, please contact us immediately so that we may file a claim with the carrier.